Fleet Street Consulting is a team of consultants with a wide range of experience in marketing and operations. We help companies find their focus, sharpen their message, tell their story, understand their customers and deliver quality customer service.
Whether you have an existing marketing team or are just building one, Fleet Street will work with you to achieve your company objectives. We can help you analyze markets, create budgets, build marketing plans and organize effective strategies to reach your customer.
Market research performs many functions throughout the startup cycle: it can help inform your pre-launch strategy, enable a two-way conversation between you and your customers. and give you targeted feedback when you need to troubleshoot. Fleet Street offers consulting services in support of all of these needs, including advising on when you'll get the most out of using market research, who your research should target, and the specific questions and tools you should use to get the best results.
We can build a turnkey customer service system for you that supports as few as one customer service agent and as many as thousands. Even better, we can make your customer service department look big regardless of your size. Our consultants can build a customer service system and knowledge base for you, or can guide and train your staff to build your own.
From the first stages to the last, we've handled all aspects of a project with diligence and efficiency. Aspects include breakdowns, bidding/budgeting, scheduling, resource management and vendor management. Every project is completed within the time frame allotted and status reports are delivered weekly.
Bree is a data-driven marketer and consumer insights professional, able to communicate clearly and comfortably with anyone from executives to engineers. She turns consumer data into actionable information, and demonstrates how it fits into the bigger picture in order to inform strategic marketing decisions.
Dan has spent his life bringing products and services to life. He commercialized the first object-oriented programming language, Smalltalk. He brought nascent shopping comparison site PriceGrabber to worldwide acclaim. And Dan led the wildly-successful online poker company, PokerStars, from a startup to over 100 million players worldwide.
Hui Ling has spent her career as a project manager, working closely with both management and vendors to ensure all aspects of the project are completed efficiently and within budget. She has dealt with bids, contracts, evaluations and overall scheduling for the scope of each project.
Sharon has been taking care of customers, live and online, for 20 years. She is an accomplished customer service professional who has built and managed online customer support systems for three major online gaming deployments. She has built interactive knowledge bases, developed agent training programs and run support teams. Sharon has a
Sharon has been taking care of customers, live and online, for 20 years. She is an accomplished customer service professional who has built and managed online customer support systems for three major online gaming deployments. She has built interactive knowledge bases, developed agent training programs and run support teams. Sharon has also managed live events varying in size from 100 to 3,000, including management of all of PokerStars’ live events internationally.
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