Fleet Street LLC.
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    • Home
    • Contact Us
    • Data Analytics
    • Market Research
    • Market Analysis
    • Marketing Strategy
    • Project Management
    • Project Recovery & PMO
    • Vendor Operations
    • Support Operations
    • Zendesk Consulting
    • Case Studies
Fleet Street LLC.
  • Home
  • Contact Us
  • Data Analytics
  • Market Research
  • Market Analysis
  • Marketing Strategy
  • Project Management
  • Project Recovery & PMO
  • Vendor Operations
  • Support Operations
  • Zendesk Consulting
  • Case Studies
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Helping Companies Scale Smarter Through Better Operations & Customer Experience

Helping Companies Scale Smarter Through Better Operations & Customer ExperienceHelping Companies Scale Smarter Through Better Operations & Customer ExperienceHelping Companies Scale Smarter Through Better Operations & Customer Experience

Fleet Street Consulting works with companies that need more than generic advice. We help businesses clarify their message, improve customer experience, strengthen operations, and build systems that scale. From marketing strategy and project management to customer support and analytics, our focus is practical solutions that make companies work better.

Find out more

What We Do

Marketing

Whether you’re building a team from the ground up or improving existing operations, Fleet Street Consulting helps companies develop practical strategies that support growth. We assist with market analysis, operational planning, customer experience, project management, budgeting, and process development - creating systems and workflows that help businesses communicate more effectively and operate more efficiently.

Analytics

Market research is critical at every stage of growth - from validating ideas before launch to understanding customer behavior and identifying operational challenges as a business scales. Fleet Street Consulting helps companies turn research into action by identifying the right audiences, developing effective feedback strategies, analyzing results, and building processes that improve both customer experience and business performance.

Customer Service

Fleet Street Consulting helps companies build, scale, and improve customer support and operational systems. Our expertise includes workflow design, customer experience strategy, AI-enabled process improvement, support infrastructure, operational analytics, and hands-on leadership. We specialize in Zendesk architecture, escalation management, process optimization, and scalable support operations focused on improving efficiency, accountability, and customer satisfaction.

Project Management

From initial planning through final delivery, Fleet Street Consulting manages projects with a focus on organization, accountability, and execution. Our experience includes project breakdowns, budgeting, scheduling, resource allocation, vendor coordination, operational oversight, and ongoing status reporting - helping companies keep projects on track, within budget, and moving efficiently toward completion.

Event Management

Fleet Street Consulting provides operational leadership and event management for live events, VIP experiences, tournaments, hospitality programs, and customer-facing activations. Our experience includes event planning, staffing, logistics, vendor coordination, workflow management, and on-site execution. We focus on creating organized, scalable operations and delivering high-quality customer experiences with real-time problem solving and hands-on leadership.

About Us

Bree

 Bree is a data-driven marketer and consumer insights professional, able to communicate clearly and comfortably with anyone from executives to engineers. She turns consumer data into actionable information, and demonstrates how it fits into the bigger picture in order to inform strategic marketing decisions.

 

Dan

 Dan has spent his life bringing products and services to life. He commercialized the first object-oriented programming language, Smalltalk. He brought nascent shopping comparison site PriceGrabber to worldwide acclaim. And Dan led the wildly-successful online poker company, PokerStars, from a startup to over 100 million players worldwide. 

Hui Ling

 Hui Ling has spent her career as a project manager, working closely with both management and vendors to ensure all aspects of the project are completed efficiently and within budget.  She has dealt with bids, contracts, evaluations and overall scheduling for the scope of each project.

Sharon Goldman, customer support, operations, and live event management leader

Sharon

 Sharon has been taking care of customers, live and online, for 20 years. She is an accomplished customer service professional who has built and managed online customer support systems for three major online gaming deployments. She has built interactive knowledge bases, developed agent training programs and run support teams. Sharon has also managed live events varying in size from 100 to 3,000, including management of all of PokerStars’ live events internationally. 

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